Freight Dispatch & Records Clerk

Estes Express; Paducah (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Estes Express in Paducah, KY is seeking an office clerk to handle high-volume telephone communications, driver check-in, and accurate data entry for delivery manifests and dispatch systems. The role requires strong clerical and customer service skills and the ability to work independently or in a team.

Responsibilities include scanning bills of lading, processing delivery instructions, and coordinating freight delivery times while maintaining reliability and compliance with company policies.

Qualifications

• High School Diploma or GED or equivalent background.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills, proficient in MS Word and Excel.
• Strong customer service and clerical skills.
• Excellent verbal and written communication and listening skills.
• Ability to solve problems using established instructions and processes.
• Ability to work under close detailed instruction.
• Experience in transportation industry is a plus.
• Must be able to lift approximately 20 lbs.
• Must be authorized to work in the United States; pass pre-employment drug screen and background checks.

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy.
• Check in drivers.
• Enter delivery manifest data into the computer system.
• Image and scan bills of lading and other documents.
• Identify freight bills requiring special delivery instructions.
• Distribution of bills of Lading.
• Enter data into the dispatch system.
• Work with driver handhelds.
• Coordinate delivery times and schedule appointments for freight delivery.
• Regular attendance is required.
• Perform any other duties as assigned.

Skills

Customer service

Clerical

Verbal communication

Written communication

Problem solving

Teamwork

MS Word

MS Excel

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Estes Express in Paducah, KY is seeking an office clerk to handle high-volume telephone communications, driver check-in, and accurate data entry for delivery manifests and dispatch systems. The role requires strong clerical and customer service skills and the ability to work independently or in a team.

Responsibilities include scanning bills of lading, processing delivery instructions, and coordinating freight delivery times while maintaining reliability and compliance with company policies.