Freight Customer Support Specialist – Fast-Paced Growth

Dayton Freight Lines, Inc.; Rockford (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

401(k) plan with company match

Modern facilities

Competitive weekly pay

Job summary

Dayton Freight Lines, Inc. in Rockford, IL is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, freight charges, and shipment tracing.

You will support the Service Center Managers, coordinate with drivers, and prepare bills of lading for deliveries. This role requires a fast-paced, detail-oriented approach with strong communication and customer service skills.

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills
• Legally eligible to work in the United States
• Must be at least 18 years of age
• Fluent in English

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

Skills

Microsoft Office

Keyboarding

Attention to detail

Phone calls

Communication

Customer service

English fluency

Legal work status

18+ years old

Fast-paced environment

Job description

Dayton Freight Lines, Inc. in Rockford, IL is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, freight charges, and shipment tracing.

You will support the Service Center Managers, coordinate with drivers, and prepare bills of lading for deliveries. This role requires a fast-paced, detail-oriented approach with strong communication and customer service skills.