Customer Service Specialist — Fast-Paced Growth & Training

Talentify; Grayling (MI); On-site; USD 20,000 - 26,000; Part time

Benefits offered by this job

Stable organization

Weekly pay

Advancement opportunities

Customized training

People-centered environment

Modern facilities

Job summary

Dayton Freight is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, shipment tracing, and other inquiries in a fast-paced office setting.

You will support the Service Center Manager, handle messages for Account Managers, assist drivers, prepare bills of lading and delivery receipts, and maintain clear communication with customers and interline partners. This role offers a part-time schedule and a team-focused environment.

Qualifications

• Proficiency with Microsoft Office programs.
• Excellent keyboarding skills.
• Experience in fast-paced environments with strong attention to detail.
• Experience handling a high volume of phone calls.
• Exceptional communication and customer service skills.

Responsibilities

• Assist the Service Center Manager.
• Take and deliver messages for the Service Center Manager and Account Managers.
• Provide assistance to Drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with external and internal customers as well as interline companies.
• May be asked to assist with payroll, data entry, freight reports, driver collect reports, billing and filling.

Skills

Microsoft Office

Typing / keyboarding

High call volume

Communication skills

Job description

Dayton Freight is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, shipment tracing, and other inquiries in a fast-paced office setting.

You will support the Service Center Manager, handle messages for Account Managers, assist drivers, prepare bills of lading and delivery receipts, and maintain clear communication with customers and interline partners. This role offers a part-time schedule and a team-focused environment.