Freight Customer Success Representative

Dayton Freight Lines; Rockford (IL); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k) plan, Company Match

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Professional, positive work environment

Modern facilities

Job summary

Dayton Freight Lines in Rockford, IL is looking for a Customer Service Representative to assist customers with freight inquiries, pickups, and rate quotes. Responsibilities include maintaining communication with drivers and customers, as well as preparing necessary shipping documents.

Applicants should have strong Microsoft Office skills, excellent customer service capabilities, and be able to thrive in a fast-paced environment. The position starts at $18.00/hour, with growth potential in a supportive work environment.

Qualifications

• Experience working in a fast-paced environment.
• Experience with a high volume of phone calls.
• Legally eligible to work in the United States.
• Must be at least 18 years of age.
• Fluent in English.

Responsibilities

• Assist customers with freight inquiries and requests.
• Take and deliver messages for managers.
• Provide assistance to drivers.
• Prepare bills of lading and delivery receipts.
• Maintain communication with customers and interline companies.

Skills

Microsoft Office Programs

Keyboarding skills

Attention to detail

Customer service skills

Communication skills

Job description

Dayton Freight Lines in Rockford, IL is looking for a Customer Service Representative to assist customers with freight inquiries, pickups, and rate quotes. Responsibilities include maintaining communication with drivers and customers, as well as preparing necessary shipping documents.

Applicants should have strong Microsoft Office skills, excellent customer service capabilities, and be able to thrive in a fast-paced environment. The position starts at $18.00/hour, with growth potential in a supportive work environment.