Freight Customer Experience Specialist

jbhunt; West Des Moines (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

short-term and long‑term disability

Paid time off

Maternity leave

Paid holidays

Job summary

J.B. Hunt Transport, Inc. in West Des Moines, IA is seeking a Customer Experience Representative -ICS to support the Customer Service & Contact Center Operations team.

You will execute customer freight orders, maintain relationships, and strive to maximize freight potential and on-time performance. The role requires strong communication, problem solving and multitasking, with a customer-centric approach. This full-time position offers benefits and opportunities for growth; sponsorship is not

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree
• Strong communication and multitasking abilities
• Customer-centric mindset and professional demeanor

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth
• Monitor and support on-time delivery, damage-free services, and accurate billing
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams
• Obtain and document approval for accessorial charges and spot rates for assigned customers
• Serve as a point of contact for customers regarding load updates and capacity availability

Skills

Customer service

Sales

Communication

Multitasking

Problem solving

Education

Bachelor's degree

High School/GED

Transportation Logistics

Business Administration/Management

Job description

J.B. Hunt Transport, Inc. in West Des Moines, IA is seeking a Customer Experience Representative -ICS to support the Customer Service & Contact Center Operations team.

You will execute customer freight orders, maintain relationships, and strive to maximize freight potential and on-time performance. The role requires strong communication, problem solving and multitasking, with a customer-centric approach. This full-time position offers benefits and opportunities for growth; sponsorship is not