Freight Customer Experience Specialist

jbhunt; Chicago (IL); In loco; USD 47.000 - 59.000; Tempo pieno

Descrizione del lavoro

J.B. Hunt Transport, Inc. in Chicago, IL is seeking a Customer Experience Representative - ICs to execute customer freight orders and deliver an exceptional experience. You will develop and maintain strong client relationships while aiming to maximize freight potential.

The role focuses on on-time delivery, accurate billing, and proactive communication with customers and internal teams. A customer-centric mindset and solid communication skills are essential for success.

Competenze

• High School Diploma/GED with 1–2 years of Customer Service or Sales experience OR Bachelor's Degree.
• Strong communication skills across mediums.
• Ability to adjust to new or changing assignments and processes.
• Ability to maintain composure under pressure.
• Ability to manage multiple priorities.
• Sales focused and customer-centric mindset.

Mansioni

• Promote positive customer relationships and provide solutions to meet needs and maximize freight potential.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with customers and resolve issues to minimize service failures.
• Schedule pick-up and delivery appointments to optimize transit time.
• Enter customer orders into the system to track loads and share required information with operations.

Conoscenze

Customer Service

Sales

Communication

Multitasking

Professionalism

Formazione

Bachelor's degree in Business Administration/Management

Bachelor's degree in Transportation Logistics

GED (Required)

High School (Required)

Descrizione del lavoro

J.B. Hunt Transport, Inc. in Chicago, IL is seeking a Customer Experience Representative - ICs to execute customer freight orders and deliver an exceptional experience. You will develop and maintain strong client relationships while aiming to maximize freight potential.

The role focuses on on-time delivery, accurate billing, and proactive communication with customers and internal teams. A customer-centric mindset and solid communication skills are essential for success.