Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.

Saint Petersburg (FL)

On-site

USD 42,000 - 54,000

Full time

8 days ago
Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Disability coverage
Paid time off
Maternity/Paternity leave
Paid holidays

Job summary

J.B. Hunt Transport Services, Inc.

in Saint Petersburg, FL, is seeking a Customer Experience Representative - IC to execute customer freight orders and support volume goals while delivering an exceptional customer experience. Under routine supervision, you will develop strong customer relationships, monitor deliveries, coordinate pickups, enter orders, and respond to inquiries to ensure satisfaction and minimize service failures.

Qualifications

  • High School Diploma or GED with up to 2 years in Customer Service or Sales, or a Bachelor's degree.
  • Excellent communication and interpersonal skills.
  • Ability to adapt to changing tasks and handle multiple priorities.
  • Customer-focused with a professional demeanor.

Responsibilities

  • Foster positive customer relationships and identify solutions to maximize freight potential.
  • Monitor on-time delivery, minimize damages, and ensure accurate billing.
  • Communicate with internal and external customers to resolve issues and ensure satisfaction.
  • Schedule pick-up and delivery appointments to optimize transit times.
  • Enter orders into the system and provide information to operations teams.
  • Document approvals for accessorial charges and spot rates.
  • Serve as main contact for load updates and capacity availability.

Skills

Customer Service
Sales
Account management
Communication skills

Education

Bachelors: Business Administration/Management
Bachelors: Transportation Logistics
GED (Required)
High School (Required)

Job description

J.B. Hunt Transport Services, Inc.

in Saint Petersburg, FL, is seeking a Customer Experience Representative - IC to execute customer freight orders and support volume goals while delivering an exceptional customer experience. Under routine supervision, you will develop strong customer relationships, monitor deliveries, coordinate pickups, enter orders, and respond to inquiries to ensure satisfaction and minimize service failures.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Freight Customer Experience Specialist
Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc. • Dallas (TX)

On-site
USD 42,000 - 56,000
Medical benefit
Dental benefit
Vision benefit
+7
Customer Experience Specialist - Freight & Orders
Customer Experience Specialist - Freight & Orders

jbhunt • Dallas (TX)

On-site
USD 36,000 - 48,000
Medical benefit
Dental benefit
Vision benefit
+6
Freight Customer Experience Specialist
Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc. • West Orange (NJ)

On-site
USD 46,000 - 58,000
Freight Customer Experience Specialist
Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc. • Atlanta (GA)

On-site
USD 42,000 - 56,000
Freight Customer Experience Specialist
Freight Customer Experience Specialist

J.B. Hunt • Pittsburgh

On-site
USD 36,000 - 48,000
Medical benefit
401(k) retirement plan
Life insurance
+1
Freight Customer Experience Specialist
Freight Customer Experience Specialist

J.B. Hunt Transport, Inc. • Lowell (AR)

On-site
USD 34,000 - 46,000
Medical benefit
Dental benefit
Vision benefit
+6
Freight Customer Experience Specialist
Freight Customer Experience Specialist

J.B. Hunt Transport, Inc. • Dallas (TX)

On-site
USD 36,000 - 48,000
Medical benefit
Dental benefit
Vision benefit
+6
Freight Customer Experience Specialist
Freight Customer Experience Specialist

J.B. Hunt • Dallas (TX)

On-site
USD 36,000 - 60,000
Freight Customer Experience Specialist
Freight Customer Experience Specialist

J.B. Hunt • Arizona

On-site
USD 40,000 - 56,000
Logistics Customer Experience Specialist
Logistics Customer Experience Specialist

J.B. Hunt Transport Services, Inc. • Lowell (AR)

On-site
USD 32,000 - 44,000
Medical benefits
Dental benefits
Vision benefits
+4