Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Saint Petersburg (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Maternity/Paternity leave

Paid holidays

Job summary

J.B. Hunt Transport Services, Inc.

in Saint Petersburg, FL, is seeking a Customer Experience Representative - IC to execute customer freight orders and support volume goals while delivering an exceptional customer experience. Under routine supervision, you will develop strong customer relationships, monitor deliveries, coordinate pickups, enter orders, and respond to inquiries to ensure satisfaction and minimize service failures.

Qualifications

• High School Diploma or GED with up to 2 years in Customer Service or Sales, or a Bachelor's degree.
• Excellent communication and interpersonal skills.
• Ability to adapt to changing tasks and handle multiple priorities.
• Customer-focused with a professional demeanor.

Responsibilities

• Foster positive customer relationships and identify solutions to maximize freight potential.
• Monitor on-time delivery, minimize damages, and ensure accurate billing.
• Communicate with internal and external customers to resolve issues and ensure satisfaction.
• Schedule pick-up and delivery appointments to optimize transit times.
• Enter orders into the system and provide information to operations teams.
• Document approvals for accessorial charges and spot rates.
• Serve as main contact for load updates and capacity availability.

Skills

Customer Service

Sales

Account management

Communication skills

Education

Bachelors: Business Administration/Management

Bachelors: Transportation Logistics

GED (Required)

High School (Required)

Job description

J.B. Hunt Transport Services, Inc.

in Saint Petersburg, FL, is seeking a Customer Experience Representative - IC to execute customer freight orders and support volume goals while delivering an exceptional customer experience. Under routine supervision, you will develop strong customer relationships, monitor deliveries, coordinate pickups, enter orders, and respond to inquiries to ensure satisfaction and minimize service failures.