Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Lowell (AR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical Benefit

Dental Benefit

Vision Benefit

401(k) retirement plan

Life Insurance

Short-term and long-term disability

Paid time off

Six weeks of paid maternity leave and

Six paid holidays annually

Job summary

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Representative to execute customer freight orders and deliver an exceptional experience.

You will nurture customer relationships, support on-time delivery, and communicate with both internal and external customers to resolve inquiries and optimize freight potential. The role emphasizes a customer-centric approach, with schedules and processes designed to meet business goals while ensuring quality service and accurate billing.

Qualifications

• Bachelor's degree or GED with 1-2 years of customer service or sales experience.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Skills

Customer Service

Sales

Communication

Multitasking

Professionalism

Customer-centric mindset

Education

Bachelor's in Business Administration/Management

Bachelor's in Transportation Logistics

GED

High School Diploma

Job description

J.B. Hunt Transport Services, Inc. is seeking a Customer Experience Representative to execute customer freight orders and deliver an exceptional experience.

You will nurture customer relationships, support on-time delivery, and communicate with both internal and external customers to resolve inquiries and optimize freight potential. The role emphasizes a customer-centric approach, with schedules and processes designed to meet business goals while ensuring quality service and accurate billing.