Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Pittsburgh (Allegheny County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

medical benefit

dental benefit

vision benefit

401(k) retirement plan

life insurance

short-term and long-term disability

paid time off

paid maternity leave

paid holidays

Job summary

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative to execute freight orders and deliver an exceptional customer experience under routine supervision. You will build strong customer relationships and help maximize business potential.

Responsibilities include ensuring on-time delivery, accurate billing, and proactive communication with customers to resolve issues and support operations. This role emphasizes customer focus and effective problem solving.

Qualifications

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree.
• Bachelor's degrees in Business Administration/Management or Transportation Logistics are relevant.
• Strong communication and adaptability to changing assignments and processes.

Responsibilities

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing.
• Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Skills

Customer service

Sales experience

Communication skills

Education

Bachelor's degree in Business Administration/Management

Bachelor's degree in Transportation Logistics

GED

High School Diploma

Job description

J.B. Hunt Transport, Inc. is seeking a Customer Experience Representative to execute freight orders and deliver an exceptional customer experience under routine supervision. You will build strong customer relationships and help maximize business potential.

Responsibilities include ensuring on-time delivery, accurate billing, and proactive communication with customers to resolve issues and support operations. This role emphasizes customer focus and effective problem solving.