Freight Customer Experience Specialist

J.B. Hunt Transport Services, Inc.; Troy (MI); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Life insurance

Disability coverage

Paid time off

Maternity leave

Parental leave

Paid holidays

Zusammenfassung

J.B. Hunt Transport Services, Inc.

is seeking a Customer Experience Representative to execute freight orders under routine supervision, ensuring timely deliveries and a superior customer experience. You will develop and maintain strong customer relationships, resolve issues, and support operations by accurately entering orders, communicating status, and partnering with internal teams to maximize efficiency and customer satisfaction.

Qualifikationen

• High School Diploma/GED with up to 1-2 years of Customer Service or Sales experience OR Bachelor's Degree.
• Strong communication and interpersonal skills; ability to manage multiple priorities and remain professional under pressure.
• Sales focus and customer-centric mindset; experience in customer service or account management is a plus.

Aufgaben

• Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth.
• Monitor and support on-time delivery, damage-free services, and accurate billing. Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures.
• Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations.
• Enter customer orders into the order management system to track loads and provide necessary information to operations teams.
• Obtain and document approval for accessorial charges and spot rates for assigned customers.
• Serve as a point of contact for customers regarding load updates and capacity availability.

Kenntnisse

Customer service

Sales experience

Communication

Multitasking

Professionalism

Ausbildung

Bachelor's degree

High School Diploma or GED

Transportation Logistics degree

Jobbeschreibung

J.B. Hunt Transport Services, Inc.

is seeking a Customer Experience Representative to execute freight orders under routine supervision, ensuring timely deliveries and a superior customer experience. You will develop and maintain strong customer relationships, resolve issues, and support operations by accurately entering orders, communicating status, and partnering with internal teams to maximize efficiency and customer satisfaction.