Freight Billing & OS&D Specialist

Estes-Express-Lines; Asheville (NC); On-site; USD 34,000 - 44,000; Full time

Job summary

Estes-Express-Lines in North Carolina is seeking an OS&D Clerk to support billing, tracing and freight claims in a fast-paced environment.

Responsibilities include handling high-volume phone inquiries, preparing OS&D paperwork, coordinating deliveries, ensuring accurate bill of lading data, and reporting discrepancies weekly. The role requires strong clerical skills, excellent communication, and proficiency in MS Word and Excel.

Qualifications

• High School Diploma or GED, or equivalent background.
• Experience in billing, collections, tracing & OS&D preferred.
• Computer skills; proficient in MS Word and Excel required.
• AS400 experience strongly preferred.
• Strong customer service skills.
• Good clerical skills.
• Possess excellent verbal and written communication and listen skills.
• Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management.
• Must be authorized to work in the United States.

Responsibilities

• Answer telephones with a heavy call volume and direct calls with accuracy.
• Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies.
• Prepare all paperwork and the repackaging of all OS&D freight.
• Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management.
• Maintain a clean and organized OS&D area.
• Contact customers and coordinate delivery times to schedule appointments for freight delivery.
• Identify freight bills requiring special delivery instructions.
• Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or service centers to trace shipments.
• Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer.
• Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials.
• Verify and process paperwork and procedures concerning claims, charges and tracing of freight.
• Scan and/or image bill of lading receipts.
• Transfer information from the bill of lading to the bill format to prepare bills for freight movement.
• Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment.
• Place shipments on-hand.
• Assist with handling dispatch phones to assist with customers and drivers.
• Regular attendance is required.

Skills

Customer service

Communication skills

Clerical skills

Education

High School Diploma or GED

Tools

MS Word

Excel

AS400

Job description

Estes-Express-Lines in North Carolina is seeking an OS&D Clerk to support billing, tracing and freight claims in a fast-paced environment.

Responsibilities include handling high-volume phone inquiries, preparing OS&D paperwork, coordinating deliveries, ensuring accurate bill of lading data, and reporting discrepancies weekly. The role requires strong clerical skills, excellent communication, and proficiency in MS Word and Excel.