Freelance Tech Services Analyst — Flexible Schedule

MLB NETWORK; Secaucus (NJ); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision Coverage

Company Contributed 401K Plan

Paid Sick Time

Commuter Benefits

Discounts at MLB Store | MLBShop.com

Employee Assistance Programs (EAP)

Job summary

MLB Network is seeking a Freelance Technology Services Analyst to be the first point of contact for internal staff and external partners. The role demands premier technical and customer service skills, with responsibility for deploying and maintaining collaboration and work management platforms.

Responsibilities include frontline service desk support, device configuration for Apple and Windows, AV support, knowledge-base creation, and collaboration with multiple teams.

Qualifications

• 3–5 years of end-user technology support in a medium or large enterprise environment.
• Experience in the sports industry is a plus.
• Experience in television and/or media content production industries is a plus.
• Experience in remote/field support is a plus.

Responsibilities

• Provide frontline service desk support via calls, tickets, and in-person remote assistance.
• Configure and troubleshoot Windows/Mac devices and peripherals.
• Support AV and conference room technology and events as needed.
• Open support cases and coordinate with vendors for issues.
• Create and maintain knowledge-base articles and runbooks.
• Attend meetings and complete timesheets accurately and punctually.
• Demonstrate ongoing professional development and initiative.

Skills

Windows/macOS troubleshooting

Office 365 & Exchange

Google Workspace

Collaboration tools

Networking fundamentals

Adobe Creative Cloud

ServiceNow

Intune

Kandji

DEX platforms

VMware

Nutanix

Azure Local

PowerShell

Education

Bachelor’s Degree

Tools

Intune

Kandji

Nexthink

TeamViewer DEX

VMware

Job description

MLB Network is seeking a Freelance Technology Services Analyst to be the first point of contact for internal staff and external partners. The role demands premier technical and customer service skills, with responsibility for deploying and maintaining collaboration and work management platforms.

Responsibilities include frontline service desk support, device configuration for Apple and Windows, AV support, knowledge-base creation, and collaboration with multiple teams.