Remote IT Support Analyst

Nbcuniversal Media, LLC; New York (NY); Remote; USD 62,000 - 70,000; Full time

Benefits offered by this job

Fully Remote

Job summary

NBCUniversal is seeking a TechLine Analyst to join the NBCU Global Service Desk as the first point of contact for IT support. You will resolve most issues at first contact, delivering exceptional customer service and maintaining satisfaction targets.

The role requires self-starters with enthusiasm for technology, capable of resolving complex technical issues and supporting NBCU's core IT landscape from a home office. Fully remote work is permitted.

Qualifications

• 3+ years of relevant experience in IT Support.
• Experience with Windows, Mac OSX, Office 365, Active Directory, mobile devices.
• Experience performing and managing clearly defined SLA targets.
• Awareness of ITIL fundamentals.
• Environment suitable for working from home full-time with quiet workspace and strong internet.

Responsibilities

• Provide support to customers via phone, live chat, and tickets in a high-volume environment.
• Break/Fix support of IT issues.
• Fulfill or triage customer requests.
• Understand Team targets and deliver to them.
• Identify process improvement opportunities and feedback to management.
• Collaborate on service improvement plans and operational projects.

Skills

IT Support

Windows

Mac OSX

Office 365

Active Directory

Customer service

Job description

NBCUniversal is seeking a TechLine Analyst to join the NBCU Global Service Desk as the first point of contact for IT support. You will resolve most issues at first contact, delivering exceptional customer service and maintaining satisfaction targets.

The role requires self-starters with enthusiasm for technology, capable of resolving complex technical issues and supporting NBCU's core IT landscape from a home office. Fully remote work is permitted.