Remote IT Support Analyst

NBCUniversal Intl.; New York (NY); Remote; USD 62,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Leave

Tuition Reimbursement

Other Discounts

Job summary

NBCUniversal's TechLine team is hiring for a fully remote IT service desk role. You will serve NBCU employees and partners, resolving issues at first contact and delivering high-quality customer service in a fast-paced environment.

The position requires 3+ years in IT support with Windows, MacOS, Office 365, Active Directory, and ITIL familiarity; a quiet home workspace and reliable internet are essential for success in a remote role.

Qualifications

• 3+ years of relevantexperience in IT Support, and experience with common technologies including Windows, Mac OSX, Office 365, Active Directory, mobile, etc.
• Relevant experience in performing and managing clearly defined SLA targets.
• Awareness of ITIL fundamentals.
• Passionate about technology.
• An environment suitable for working from home full-time (i.e., a quiet work area with minimal distractions and a strong, consistent internet connection).

Responsibilities

• Provide support to customers via phone, live chat, and working tickets in a high-volume environment.
• Break Fix support of IT issues
• Fulfill or triage customer requests.
• Understand Team targets and deliver to them.
• Identify process improvement opportunities and feedback to the management team.
• Collaborate where required on service improvement plans and operational projects.

Skills

IT Support

Windows

Mac OSX

Office 365

Active Directory

Mobile devices

Job description

NBCUniversal's TechLine team is hiring for a fully remote IT service desk role. You will serve NBCU employees and partners, resolving issues at first contact and delivering high-quality customer service in a fast-paced environment.

The position requires 3+ years in IT support with Windows, MacOS, Office 365, Active Directory, and ITIL familiarity; a quiet home workspace and reliable internet are essential for success in a remote role.