Technology Services Analyst — End-User IT Support Lead

mlbevents

New York (NY)

On-site

USD 70,000 - 90,000

Full time

4 days ago

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Job summary

Major League Baseball is seeking a Technology Services Analyst to be the primary contact for internal staff and external partners, delivering top-tier technical and customer service. You will support Windows and macOS devices, AV systems, and incident resolution, while contributing to runbooks and knowledge bases for ongoing operations.

The role requires flexibility for non-standard hours and occasional travel, with strong communication skills and a customer-centric mindset.

Qualifications

Bachelor’s degree or equivalent work experience in computer tech.
Experience in end-user technology support in medium/large enterprises.
Experience in a fast-paced environment with multiple teams.
Strong customer service and communication skills with executives and VIPs.

Responsibilities

Provide frontline technology support via calls, tickets, and desk coverage.
Configure and troubleshoot Apple and Windows user devices and peripherals.
Support Audio/Visual and conference room tech for events.
Open cases and resolve vendor equipment/platform issues.
Maintain knowledge base articles and runbooks for end users and staff.
Attend department meetings, complete timesheets on time, and support non-standard hours.
Travel domestically and internationally for events and support.