Technology Services Analyst - Flexible Hours & End-User Support

MLB (Job Board Only); New York (NY); On-site; USD 40,000 - 57,000; Full time

Job summary

Major League Baseball is seeking a Technology Services Analyst to serve as the primary point of contact for internal staff and external partners, delivering strong technical support and customer service.

You will configure and troubleshoot Apple and Windows devices, support AV systems, and contribute to knowledge base content and runbooks while coordinating with multiple teams and stakeholders. Some travel and non-traditional hours are required.

Qualifications

• 3–5 years of end-user technology support in a medium/large enterprise.
• Experience in the sports industry is helpful.
• Excellent customer service and ability to explain technical concepts to non-technical staff.
• Comfort with non-traditional hours and occasional travel.

Responsibilities

• Provide frontline technology support via calls, tickets, and desk coverage.
• Configure and troubleshoot Windows/Mac devices, peripherals, and AV gear.
• Support conference room tech and events; open and resolve vendor issues.
• Maintain knowledge base and onboarding/offboarding guides.
• Assist with department operations, meetings, timesheets, and cross-team tasks.
• Travel domestically and internationally for events as needed.
• Identify automation opportunities to improve efficiency and platform delivery.

Skills

Windows & MacOS basics

Office 365 & Outlook

Slack / Zoom / Atlassian Cloud

Okta / AD / Azure AD

Ticketing (ServiceNow)

Device management (Intune, JAMF, Kandj

VMware / Citrix virtualization

Jira / Asana

Scripting basics (PowerShell, Python)

Education

Bachelor’s Degree in CS/IT or related field

Tools

ServiceNow

Intune / JAMF / Kandji

VMware / Citrix

Jira / Asana

Okta / Active Directory / Azure AD

Box / SharePoint / OneDrive

Slack / Zoom / Atlassian Cloud

Job description

Major League Baseball is seeking a Technology Services Analyst to serve as the primary point of contact for internal staff and external partners, delivering strong technical support and customer service.

You will configure and troubleshoot Apple and Windows devices, support AV systems, and contribute to knowledge base content and runbooks while coordinating with multiple teams and stakeholders. Some travel and non-traditional hours are required.