Freelance Tech Services Analyst — Frontline IT & AV Support

Major League Baseball

Secaucus (NJ)

On-site

USD 41,000 - 44,000

Full time

14 days+

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Benefits offered by this job

Medical/Dental/Vision Coverage

Company Contributed 401K Plan

Paid Sick Time

Commuter Benefits

Discounts at MLB Store | MLBShop.com

Employee Assistance Programs (EAP)

Job summary

Major League Baseball Network is seeking a Freelance Technology Services Analyst to be the first point of contact for staff and partners. You will provide frontline service desk support, configure Windows and macOS devices, and support AV/ conference room technology.

You will also help maintain knowledge-base runbooks and onboarding/offboarding guides. The role requires 3–5 years of end-user support, a Bachelor’s in IT-related field, and the ability to work nights, weekends, and travel

Qualifications

Bachelor’s Degree in a computer technology capacity such as Computer Science, IT, Broadcast Technology, or equivalent work experience.
3–5 years of end-user technology support in a medium or large enterprise environment.
Experience in sports/television/media industries a plus; remote/field support a plus.

Responsibilities

Provide frontline service desk support including calls, tickets, and remote end-user issue resolution.
Configure, deploy, and troubleshoot Windows/macOS devices and peripherals.
Support AV and conference room technology and events as needed.
Open support cases and troubleshoot vendor equipment and platform issues.
Maintain knowledge-base and runbooks for end users and staff.