Fraud & Risk Ops Lead — Drive Impact

Trustly; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible paid time off

Comprehensive medical, dental, vision

401k retirement plan match

Home office setup allowance

Internet stipend

Parental leave

Job summary

Trustly is seeking a Fraud Risk Operations lead to detect and stop fraud in a high-growth North American environment. You’ll design and deploy rapid rules, mentor analysts, and coordinate with analytics and data science for long-term improvements.

You’ll also support NACHA/AML reporting and collections processes while driving key fraud KPIs. The role emphasizes collaboration, process governance, and AI-assisted automation in a dynamic FinTech setting.

Qualifications

• Experience leading fraud detection and response programs.
• Ability to design, backtest, and deploy short-term fraud rules and monitor impact.
• Familiarity with NACHA monitoring, AML reviews, and risky activity reporting.

Responsibilities

• Lead detection and investigation of fraud across alerts and transactions.
• Write, backtest and deploy short-term fraud rules; report on their effect on approvals.
• Hand emerging patterns to analytics and data science for longer-term changes.
• Automate manual detection and investigation tasks, including AI tools.
• Support compliance reporting and collections workflows, including reviews and reconciliations.
• Mentor analysts and review cases and rules.
• Track fraud KPIs: time to detect, time to mitigate, alert hit rate, net savings.

Skills

Fraud risk management

Data analysis

AML knowledge

Cross-functional collaboration

AI tooling familiarity

Job description

Trustly is seeking a Fraud Risk Operations lead to detect and stop fraud in a high-growth North American environment. You’ll design and deploy rapid rules, mentor analysts, and coordinate with analytics and data science for long-term improvements.

You’ll also support NACHA/AML reporting and collections processes while driving key fraud KPIs. The role emphasizes collaboration, process governance, and AI-assisted automation in a dynamic FinTech setting.