Fraud Response Specialist – Inbound Banking Support

J.P. Morgan Chase & Co.; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

JPMorganChase in Columbus, OH, is seeking a Specialist I in Fraud to be the first point of contact for clients, delivering courteous service across financial products. This role thrives in a fast-paced call center, handling inbound inquiries and building trusted relationships while following established procedures.

You will navigate multiple systems, apply judgment and empathy, and contribute to fraud prevention by solving problems and providing clear explanations.

Qualifications

• 1 year of customer service experience in phone or in-person settings.
• Ability to multi-task across computer systems while maintaining accuracy.
• Strong communication, empathy, and sound judgment in interactions.
• Willingness to adapt to changing situations and diverse workplace environments.

Responsibilities

• Handle a high volume of inbound calls delivering comprehensive support for financial products.
• Interpret customer needs and provide ongoing insights and solutions.
• Navigate multiple computer systems with efficiency and resilience.
• Work independently and with teams to achieve goals while following procedures.
• Follow regulatory and departmental practices and treat customers with respect and empathy.
• Own each interaction and respond professionally to maintain trust.

Skills

Communication

Customer service

Multitasking

Empathy

Problem solving

Computer literacy

Education

High school diploma or GED

Job description

JPMorganChase in Columbus, OH, is seeking a Specialist I in Fraud to be the first point of contact for clients, delivering courteous service across financial products. This role thrives in a fast-paced call center, handling inbound inquiries and building trusted relationships while following established procedures.

You will navigate multiple systems, apply judgment and empathy, and contribute to fraud prevention by solving problems and providing clear explanations.