Fraud Resolution Specialist

Intelogix; Northern (KY); Hybrid; USD 14,000 - 20,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix is seeking a full-time fraud/customer support specialist to handle inbound calls about suspected fraud, create and manage cases, and review traffic for fraudulent activity. You will operate across multiple queues, provide secure equipment handling, and help customers navigate complex issues with a focus on accuracy and customer experience.

The position offers paid training, benefits including medical, dental, and vision insurance, PTO, and opportunities for career advancement.

Qualifications

• High School Diploma or equivalent.
• Must provide your own computer monitor.
• Must have dedicated workspace free of distraction.
• Must be 18 years of age or older.
• High-speed internet required and ethernet connection.

Responsibilities

• Handle inbound calls regarding suspected fraud traffic, identify theft and credits.
• Create cases for customers and update order information related to fraud.
• Work on alarming cases from various fraud queues.
• Make outgoing calls to follow-up on fraud orders and secure equipment.
• Review traffic patterns and orders for fraudulent activity.
• Analyze network traffic and orders to assess risk and mitigate fraud.
• Operate in a fast-paced environment requiring timely data analysis and decision making.
• Utilize system tools to close cases and prevent fraud loss.
• Manage multiple systems and fraud queues simultaneously.
• Manage high-volume workload to effectively mitigate fraud

Skills

Excellent communication

Problem solving

Customer service

Attention to detail

Education

High School Diploma or equivalent

Job description

InteLogix is seeking a full-time fraud/customer support specialist to handle inbound calls about suspected fraud, create and manage cases, and review traffic for fraudulent activity. You will operate across multiple queues, provide secure equipment handling, and help customers navigate complex issues with a focus on accuracy and customer experience.

The position offers paid training, benefits including medical, dental, and vision insurance, PTO, and opportunities for career advancement.