Fraud Prevention & Customer Support Specialist

GC Services Limited Partnership d/b/a InteLogix; Alabama; Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

GC Services Limited Partnership d/b/a InteLogix is seeking a results-driven Customer Support Specialist to handle fraud-related inquiries from across the country. You will solve problems, provide solutions, and deliver Best-In-Class service over the phone and online.

This full-time remote role requires a high school diploma, reliable internet, a dedicated workspace, and the ability to work 8:00 a.m.–12:30 a.m., seven days a week. Paid training and benefits are provided to support your success.

Qualifications

• Must provide your own computer monitor, remaining equipment will be provided.
• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Must have dedicated workspace free of distraction.
• Excellent communication skills.
• Must have high-speed internet and ability to direct plug into ethernet portal.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.
• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

Responsibilities

• Handle inbound calls regarding suspected fraud traffic, identify theft and credits.
• Create cases for customers and update order information related to fraud.
• Work on alarming cases from various fraud queues.
• Make outgoing calls to follow-up on fraud orders and secure equipment.
• Review traffic patterns and orders for fraudulent activity.
• Analyze network traffic and orders to assess risk and mitigate fraud.
• Operate in a fast-paced environment requiring timely data analysis and decision making.
• Utilize system tools to close cases and prevent fraud loss.
• Manage multiple systems and fraud queues simultaneously.
• Manage high-volume workload to effectively mitigate fraud.

Skills

Customer service

Excellent communication

Problem solving

Time management

Education

High School Diploma

Job description

GC Services Limited Partnership d/b/a InteLogix is seeking a results-driven Customer Support Specialist to handle fraud-related inquiries from across the country. You will solve problems, provide solutions, and deliver Best-In-Class service over the phone and online.

This full-time remote role requires a high school diploma, reliable internet, a dedicated workspace, and the ability to work 8:00 a.m.–12:30 a.m., seven days a week. Paid training and benefits are provided to support your success.