Call Center Representative - Fraud

GC Services Limited Partnership d/b/a InteLogix; Alabama; Hybrid; USD 17,000 - 19,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

GC Services Limited Partnership d/b/a InteLogix is seeking a results-driven Customer Support Specialist to handle fraud-related inquiries from across the country. You will solve problems, provide solutions, and deliver Best-In-Class service over the phone and online.

This full-time remote role requires a high school diploma, reliable internet, a dedicated workspace, and the ability to work 8:00 a.m.–12:30 a.m., seven days a week. Paid training and benefits are provided to support your success.

Qualifications

• Must provide your own computer monitor, remaining equipment will be provided.
• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Must have dedicated workspace free of distraction.
• Excellent communication skills.
• Must have high-speed internet and ability to direct plug into ethernet portal.
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions.
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone.
• Superb attendance, so you can be there when our customers need us.
• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

Responsibilities

• Handle inbound calls regarding suspected fraud traffic, identify theft and credits.
• Create cases for customers and update order information related to fraud.
• Work on alarming cases from various fraud queues.
• Make outgoing calls to follow-up on fraud orders and secure equipment.
• Review traffic patterns and orders for fraudulent activity.
• Analyze network traffic and orders to assess risk and mitigate fraud.
• Operate in a fast-paced environment requiring timely data analysis and decision making.
• Utilize system tools to close cases and prevent fraud loss.
• Manage multiple systems and fraud queues simultaneously.
• Manage high-volume workload to effectively mitigate fraud.

Skills

Customer service

Excellent communication

Problem solving

Time management

Education

High School Diploma

Job description

Pay rate: $12.25/hr

Who we are: At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigate, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities:

• Handle inbound calls regarding suspected fraud traffic, identify theft and credits
• Create cases for customers and update order information related to fraud
• Work on alarming cases from various fraud queues
• Make outgoing calls to follow-up on fraud orders and secure equipment
• Review traffic patterns and orders for fraudulent activity
• Analyze network traffic and orders to assess risk and mitigate fraud
• Operate in a fast-paced environment requiring timely data analysis and decision making
• Utilize system tools to close cases and prevent fraud loss
• Manage multiple systems and fraud queues simultaneously
• Manage high-volume workload to effectively mitigate fraud

What We Look for in a Candidate:

• Must provide your own computer monitor, remaining equipment will be provided
• Must be 18 years of age or older
• High School Diploma or equivalent
• Must have dedicated workspace free of distraction
• Excellent communication skills
• Must have high-speed internet and ability to direct plug into ethernet portal
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Superb attendance, so you can be there when our customers need us
• Schedule flexibility and ability to work within hours of operation, 7 days a week between 8 a.m. and 12:30 a.m.

All job offers are contingent upon completion of a background check.

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.