Customer Experience Specialist — Growth & Training

InteLogix; Waco (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Training

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Full-time

Career Advancement

Job summary

InteLogix is seeking a customer service representative to handle inbound calls and provide helpful, friendly support to customers nationwide. You will resolve inquiries, provide product guidance, and document interactions to support a smooth customer journey.

The role requires strong communication, a positive attitude, and the ability to manage multiple windows during calls. This is a full-time position with opportunities for advancement and benefits.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Ability to stay engaged on the phone throughout the shift with minimal distractions.
• Tech-savvy with the ability to operate multiple windows during calls.
• Typing assessment required.
• Schedules vary; weekend/holiday flexibility.

Responsibilities

• Serve as the primary point of contact for customers via phone
• Provide exceptional customer service by addressing inquiries and guiding customers to solutions
• Document interactions across tools/platforms
• Collaborate with other departments to resolve issues
• Strive to exceed customer satisfaction goals

Skills

Communication

Typing

Education

High School Diploma or Equivalent

Job description

InteLogix is seeking a customer service representative to handle inbound calls and provide helpful, friendly support to customers nationwide. You will resolve inquiries, provide product guidance, and document interactions to support a smooth customer journey.

The role requires strong communication, a positive attitude, and the ability to manage multiple windows during calls. This is a full-time position with opportunities for advancement and benefits.