Fraud Ops Leader: Strategy, Scale & Talent (Remote)

Affirm; Las Vegas (NV); Remote; USD 115,000 - 180,000; Full time

Benefits offered by this job

Health coverage at no cost

Monthly stipends for tech setup

Generous time off

Equity opportunities

Job summary

Affirm is a remote-first company enabling clear, predictable payments with no hidden fees. The Fraud Operations Manager will oversee multiple teams, develop leaders, and drive scalable improvements while maintaining risk and quality.

You will partner with cross-functional stakeholders and lead initiatives to enhance productivity and accuracy. The role emphasizes a high-performance culture, data-driven decision making, and AI-enabled improvements to investigator workflows, with a strong focus on

Qualifications

• 6+ years of disputes, fraud risk prevention and detection experience in FinTech/tech
• 5+ years in fraud management or related people management roles
• Successful track record defining strategy and delivering large-scale operational change
• Strong strategic planning, risk management, and prioritization skills
• Exceptional executive communication and influence abilities
• Experience leading teams through major change and ambiguity
• Experience with AI project-driven initiatives to improve efficiency
• Experience with Lean Six Sigma or data-driven improvement
• Knowledge of scripting and querying languages such as Python/SQL is a plus

Responsibilities

• Lead, coach, and develop a group of people leaders and ICs across multiple teams.
• Define and champion an operational strategy and roadmap to improve efficiency, quality, and compliance.
• Ensure accountability for service levels and productivity with data-driven burn down plans.
• Translate business goals into team objectives and communicate for alignment.

Skills

Fraud risk management

People leadership

Data-driven decision making

AI initiatives

Python/SQL

Operational excellence

Tools

SQL

Python

Job description

Affirm is a remote-first company enabling clear, predictable payments with no hidden fees. The Fraud Operations Manager will oversee multiple teams, develop leaders, and drive scalable improvements while maintaining risk and quality.

You will partner with cross-functional stakeholders and lead initiatives to enhance productivity and accuracy. The role emphasizes a high-performance culture, data-driven decision making, and AI-enabled improvements to investigator workflows, with a strong focus on