Fraud Operations Leader: Strategy, Scale & People

Affirm; Los Angeles (CA); On-site; USD 115,000 - 180,000; Full time

Benefits offered by this job

Health coverage

Stock purchase plan

Remote-first culture

Flexible Spending Wallets

Time off

Job summary

Affirm is seeking a Fraud Operations Manager to lead multiple fraud operations teams, develop leaders, and drive scalable efficiency. You will define an operational strategy, improve productivity, quality, and compliance, and foster a high-performance culture centered on belonging and personal growth.

Collaboration with cross-functional partners is essential to success. Remote-first environment with flexible locations across the US and opportunities to work in offices as needed; competitive

Qualifications

• 6+ years in disputes, fraud risk prevention and detection in FinTech/tech.
• 5+ years in fraud management or people leadership roles.
• Demonstrated success leading large-scale operational change.
• Strong strategic planning and risk management skills.
• Excellent executive communication and stakeholder alignment.

Responsibilities

• Lead, coach and develop multiple teams, providing feedback and career growth.
• Define and champion an operational strategy to improve efficiency and compliance.
• Translate business goals into clear team objectives and ensure alignment.
• Serve as escalation point for complex merchant or stakeholder issues.

Skills

Fraud risk management

People management

Strategic planning

Risk management

Executive communication

AI project initiatives

Lean Six Sigma

Python/SQL knowledge

Tools

Python

SQL

Job description

Affirm is seeking a Fraud Operations Manager to lead multiple fraud operations teams, develop leaders, and drive scalable efficiency. You will define an operational strategy, improve productivity, quality, and compliance, and foster a high-performance culture centered on belonging and personal growth.

Collaboration with cross-functional partners is essential to success. Remote-first environment with flexible locations across the US and opportunities to work in offices as needed; competitive