Fraud Operations Specialist — Hybrid & AI-Driven

Brex Inc.; San Francisco, Northern (CA, KY); Hybrid; USD 87,000 - 108,000; Full time

Job summary

Brex in San Francisco seeks a Fraud Operations Associate to manage daily fraud workflows across transaction fraud, first-party fraud, and account takeovers. You will own queues, help build scalable processes, and drive risk-based, customer-friendly decisions in a fast-paced AI-enabled environment.

The role combines operation ownership with collaboration across policy, data science, and engineering to scale internal fraud tooling. Hybrid work with in-office days is required.

Qualifications

• Previous management or team-leader experience.
• Strong communication skills and calm under pressure.
• Creative curiosity and collaborative ethos.
• Analytical, interpersonal and problem-solving abilities.

Responsibilities

• Own and manage fraud operation queues and workflows.
• Develop scalable processes for fraud management.
• Make risk-based decisions on high-value transactions & account actions.
• Collaborate with cross-functional partners on escalations and improvements.

Skills

Leadership

Communication

Problem-solving

Analytical thinking

Team collaboration

Multitasking

Self-starter

Creative curiosity

Tools

SQL

Job description

Brex in San Francisco seeks a Fraud Operations Associate to manage daily fraud workflows across transaction fraud, first-party fraud, and account takeovers. You will own queues, help build scalable processes, and drive risk-based, customer-friendly decisions in a fast-paced AI-enabled environment.

The role combines operation ownership with collaboration across policy, data science, and engineering to scale internal fraud tooling. Hybrid work with in-office days is required.