Fraud Operations Specialist: AI-Driven Risk & Scale

Brex; San Francisco (CA); Hybrid; USD 87,000 - 108,000; Full time

Job summary

Brex is seeking a Fraud Operations Associate in San Francisco. You will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers, driving risk-based decisions and improving efficiency. This role requires collaboration across teams to evolve AI tools and scale operations.

Based in a hybrid environment, you will work with Policy, Data Science, and Engineering to enhance tooling and performance as Brex grows.

Qualifications

• Experience in managing or leading fraud operations or related teams.
• Strong communication skills with cross-functional partners.
• Calm under pressure with a proactive problem-solving mindset.
• Curiosity and collaborative approach to process improvements.
• Analytical mindset with ability to prioritize and multitask.
• Willingness to own projects and drive impact across teams.

Responsibilities

• Own and manage fraud operations queues and workflows.
• Develop scalable fraud processes and improve efficiency.
• Make risk-based decisions on high-value transactions and account actions.
• Collaborate with Policy, Data Science, and Engineering to improve tooling.
• Lead incident handling and root cause analysis to close gaps.

Skills

Management experience

Team leadership

Strong communication skills

Calm under pressure

Creative curiosity

Collaborative ethic

Analytical and problem-solving

Multi-tasking and self-starting

Ability to collaborate on projects

Tools

SQL knowledge

AI tools

Job description

Brex is seeking a Fraud Operations Associate in San Francisco. You will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers, driving risk-based decisions and improving efficiency. This role requires collaboration across teams to evolve AI tools and scale operations.

Based in a hybrid environment, you will work with Policy, Data Science, and Engineering to enhance tooling and performance as Brex grows.