Fraud Operations Specialist — Hybrid NYC

Brex Inc.; New York (NY); Hybrid; USD 87,000 - 108,000; Full time

Job summary

Brex Inc. is seeking a Fraud Operations Associate in our New York office. This hybrid role combines in-office collaboration (minimum three days: Mon, Wed, Thu) with remote flexibility (up to four weeks per year) to manage daily fraud workflows and enhance risk-based decision making.

You will own fraud queues, develop scalable processes, and drive efficiency while partnering with policy, data science, and engineering teams. Strong communication and leadership are essential.

Qualifications

• Previous management or team leader experience.
• Strong communication skills.
• Calm under pressure with proactive problem solving.
• Creative curiosity and collaborative mindset.
• Ability to multitask and drive process improvements.

Responsibilities

• Case Management: own and manage fraud queues and investigations.
• Develop and implement scalable fraud processes and workflows.
• Make risk-based decisions on high-value transactions and account offboardings.
• Handle case escalations and incidents with cross-functional partners.
• Own projects on Fraud Ops roadmap with autonomy.
• Leverage AI tools to elevate queues and projects.
• Collaborate with Policy, Data Science, and Engineering to improve tooling.

Skills

Leadership experience

Strong communication

Analytical thinking

Multi-tasking

Collaboration

SQL knowledge

Job description

Brex Inc. is seeking a Fraud Operations Associate in our New York office. This hybrid role combines in-office collaboration (minimum three days: Mon, Wed, Thu) with remote flexibility (up to four weeks per year) to manage daily fraud workflows and enhance risk-based decision making.

You will own fraud queues, develop scalable processes, and drive efficiency while partnering with policy, data science, and engineering teams. Strong communication and leadership are essential.