Fraud Operations Specialist

Brex Inc.; San Francisco (CA); Hybrid; USD 87,000 - 108,000; Full time

Job summary

Brex, based in San Francisco, is hiring a Fraud Operations Associate in a hybrid role. You will manage daily workflows for transaction fraud, first-party fraud, and account takeovers, driving scalable processes in a high-stakes environment.

You will own case queues, make risk-based decisions, and partner with Policy, Data Science, and Engineering to improve tooling and scale operations while reducing losses. Stay calm under pressure and deliver customer-focused results.

Qualifications

• Previous management or team leader experience.
• Strong communication skills.
• Analytical and problem-solving abilities.
• Ability to multi-task and self-start.
• Experience in fraud operations is a plus.

Responsibilities

• Manage fraud operation case queues and workflows.
• Make risk-based decisions on high-value transactions.
• Handle fraud incidents and root-cause analysis.
• Collaborate with Policy, Data Science, and Engineering to improve tooling.
• Help streamline fraud processes with AI tools.

Skills

Leadership

Communication

Analytical skills

Multi-tasking

Tools

SQL

Job description

Brex, based in San Francisco, is hiring a Fraud Operations Associate in a hybrid role. You will manage daily workflows for transaction fraud, first-party fraud, and account takeovers, driving scalable processes in a high-stakes environment.

You will own case queues, make risk-based decisions, and partner with Policy, Data Science, and Engineering to improve tooling and scale operations while reducing losses. Stay calm under pressure and deliver customer-focused results.