Fraud Operations Associate

Brex; San Francisco (CA); On-site; USD 87,000 - 108,000; Full time

Job summary

Brex is seeking a Fraud Operations Associate in San Francisco. You will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers, driving risk-based decisions and improving efficiency. This role requires collaboration across teams to evolve AI tools and scale operations.

Based in a hybrid environment, you will work with Policy, Data Science, and Engineering to enhance tooling and performance as Brex grows.

Qualifications

• Experience in managing or leading fraud operations or related teams.
• Strong communication skills with cross-functional partners.
• Calm under pressure with a proactive problem-solving mindset.
• Curiosity and collaborative approach to process improvements.
• Analytical mindset with ability to prioritize and multitask.
• Willingness to own projects and drive impact across teams.

Responsibilities

• Own and manage fraud operations queues and workflows.
• Develop scalable fraud processes and improve efficiency.
• Make risk-based decisions on high-value transactions and account actions.
• Collaborate with Policy, Data Science, and Engineering to improve tooling.
• Lead incident handling and root cause analysis to close gaps.

Skills

Management experience

Team leadership

Strong communication skills

Calm under pressure

Creative curiosity

Collaborative ethic

Analytical and problem-solving

Multi-tasking and self-starting

Ability to collaborate on projects

Tools

SQL knowledge

AI tools

Job description

Why join us

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world’s best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

Where you’ll work

This role will be based in our San Francisco office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week - Monday, Wednesday, and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

What You’ll Do

As a Fraud Operations Associate, you will be working with some of the industry’s brightest minds to manage the operations aspects of fraud. Specifically, you will manage daily workflows related to transaction fraud, first-party fraud, and account takeovers and work towards improving the business’s ability to scale and make risk-based and customer-focused decisions. In this role, you will be the company expert in fraud operations and have the autonomy to drive down losses and improve internal efficiencies. You will also be critical in containing fraud losses and improving operational efficiencies by contributing to the evolution of our AI tools, thus ensuring Brex scales safely and sustainably. As Brex scales, the pressure of fraud increases as well.

Responsibilities

Case Management

• Own and work associate level queues that are assigned to the Fraud Operations team


• Develop and implement scalable operational processes for fraud management


• Make risk-based, subjective decisions on high-value/risk transactions & account offboardings


• Achieve company-level goals around financial fraud losses

Case Escalations & Incident Handling

• Respond to cross-functional partners on escalations related to fraud in a diligent way that balances risk and provides customer love


• Participating and helping in streamlining fraud operational workflows around transaction review and account investigations


• Ability to take ownership of Fraud Incident handling and be able to conduct the root cause analysis & close inefficiency gaps

Project & Roadmap Ownership

• Ability to own & ship projects that are on Fraud Ops roadmap with full autonomy


• Able to use AI tools to elevate & enhance queues and projects


• Partner with Policy, Data Science, and Engineering to improve tooling to scale internal operations for fraud.

Requirements

• Previous management or team leader experience.


• Strong communication skills


• An upbeat attitude, the ability to be calm under pressure, and the desire to seek out what’s broken and fix it


• A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision


• Excellent interpersonal, analytical, and problem-solving skills with a penchant for multi-tasking and self-starting


• Ability to collaborate and work with a team on projects and process improvements.

Bonus points

• SQL knowledge

Compensation

The expected salary range for this role is $86,784-$108,480 USD. However, the starting base pay will depend on a number of factors, including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package

Brex LLC is a wholly owned subsidiary of Capital One, N.A.