Fraud Investigator II – Remote & Impactful

Grow Financial Federal Credit Union; Philadelphia (Philadelphia County); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Work‑life balance: 15 days of paidvac

Family‑first benefits: Paid family le

Two paid volunteer days each year

Professional development: up to $5,250

Retirement 401(k) with employer match

Healthcare: Medical, dental, vision

Discounts on consumer loans

In‑house training team

Job summary

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to manage a broad range of fraud cases and support prevention initiatives in a primarily work‑from‑home setting.

You will analyze reports, collaborate with partners, and act on accounts while contributing to training for members and staff. Strong judgment, communication, and MS Office proficiency are essential to succeed.

Qualifications

• Associates Degree preferred; high school diploma or equivalent required. 12‑months experience as a Fraud Investigator I at Grow Financial FCU or 3 years work experience in a financial related field such as fraud/loss prevention, BSA/AML compliance, collections, or lending operations.
• Exercises mature judgment and critical thinking skills.
• Maintains strong communication including written abilities, presentation skills, active listening, voice quality, grammar, strong interpersonal skills, multi‑tasking ability, conflict management and telephone etiquette skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and the ability to effectively operate standard office equipment in a remote or in‑office environment.

Responsibilities

• The Fraud Investigator II role is focused on independently managing a broad range of fraud case types and contributing to fraud prevention initiatives.
• This role bridges operational execution with emerging fraud trends and supports collaboration with technical partners to understand system outputs and fraud patterns.
• Emphasis is placed on daily review of predictive reports and taking appropriate actions on accounts.
• Other duties include participation in Fraud Team area‑related projects and training/education of credit union members and employees on fraud related topics.

Skills

Fraud investigation

Critical thinking

Communication

Multi-tasking

Education

Associates Degree preferred; high school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

Grow Financial Federal Credit Union is seeking a Fraud Investigator II to manage a broad range of fraud cases and support prevention initiatives in a primarily work‑from‑home setting.

You will analyze reports, collaborate with partners, and act on accounts while contributing to training for members and staff. Strong judgment, communication, and MS Office proficiency are essential to succeed.