Fraud Detection & Investigation Lead

PNC Financial Services Group; Denver (CO); Presencial; USD 41.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical/dental/vision

401(k) with company match

Paid time off

Employee wellness programs

Descripción de la vacante

PNC Financial Services Group is seeking a Detection & Investigation Analyst Lead in the Fraud Detection Organization – Outbound Zelle Transactions. The role will be based in one of several US locations, including Denver, CO, and will focus on outbound fraud analyses and case reviews.

The candidate will lead investigations, communicate with customers, and help enhance departmental processes, with a schedule of Monday–Friday 12:30–9:00 pm EST.

Formación

• Bachelor's degree; <1 year of professional experience preferred.
• Experience in fraud detection and investigation processes is beneficial.
• Ability to analyze cases and communicate findings clearly.

Responsabilidades

• Review and investigate customer cases to minimize fraud risk and losses.
• Research bank activities to detect and prevent fraud and suspicious activity.
• Escalate and document findings; coordinate with stakeholders as needed.
• Follow standards to mitigate risk and improve processes.

Conocimientos

Analytical Thinking

Customer Solutions

Decision Making

Operational Risks

Problem Resolution

Researching

Risk Mitigation Strategies

Educación

Bachelor's

Herramientas

Actimize

Service Browser

BlueZone

EDGE

Excel

ZAP

Genesys

Innovis

Web Browsers

WebView

Verint

Descripción del empleo

PNC Financial Services Group is seeking a Detection & Investigation Analyst Lead in the Fraud Detection Organization – Outbound Zelle Transactions. The role will be based in one of several US locations, including Denver, CO, and will focus on outbound fraud analyses and case reviews.

The candidate will lead investigations, communicate with customers, and help enhance departmental processes, with a schedule of Monday–Friday 12:30–9:00 pm EST.