Franchise Performance Manager - Field Ops

Pho Prime, LLC; Scranton (Lackawanna County); On-site; USD 73,000 - 95,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More...

Job summary

Subway is looking for a Manager, Franchise Performance in Scranton, PA to lead growth and profitability across a cluster of franchise restaurants. You will review performance data, partner with franchisees, and conduct regular visits to ensure standards and brand execution are met.

You will coach operators, implement action plans, and support openings, remodels, and market development while building effective cross-functional collaboration.

Qualifications

• Willingness and ability to travel approximately 80-90% within the assigned territory, including occasional evenings or weekends based on business needs.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or a related field, or equivalent practical experience.
• 5+ years of experience in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, or a related operational leadership role; quick-service restaurant, fast casual, or foodservice experience strongly preferred.
• Strong business acumen, including experience with profit-and-loss performance, sales trends, cost drivers, margin improvement, and influencing positive financial outcomes.
• Demonstrated ability to lead, coach, and influence operators, managers, franchisees, business owners, or field teams to improve performance, strengthen accountability, and drive behavior change.
• Ability to assess business performance with nuance, identify root causes, and translate data and field observations into practical action plans.
• Strong communication, relationship-building, problem-solving, and influencing skills.
• Ability to work independently in a field-based role and manage multiple priorities across a territory.
• Proficiency with Microsoft Office tools, especially Excel, and comfort learning reporting or franchise management systems.
• Valid driver’s license, clean driving history, and access to a reliable, properly insured personal vehicle.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Travel 80-90%

Excel

Communication

Relationship building

Problem-solving

Influencing

Leadership

Independent field work

Education

High school diploma and undergrad degree in Business/ Hospitality/ Restaurant Management

Tools

Microsoft Office

Job description

Subway is looking for a Manager, Franchise Performance in Scranton, PA to lead growth and profitability across a cluster of franchise restaurants. You will review performance data, partner with franchisees, and conduct regular visits to ensure standards and brand execution are met.

You will coach operators, implement action plans, and support openings, remodels, and market development while building effective cross-functional collaboration.