Franchise Performance Manager - Field Growth

Pho Prime, LLC; Harrisburg (Dauphin County); Hybrid; USD 79,500 - 99,500; Full time

Benefits offered by this job

Insurance plans (Medical/Dental/Vision

401k

Bonus

Tuition reimbursement

Company holidays

Employee resource groups

Volunteering time

Job summary

Subway in Harrisburg, PA is seeking a Manager, Franchise Performance to support a portfolio of restaurants in the Territory. This field-based role requires travel, data-driven decision making, and strong relationships with franchisees to drive sales and profitability.

You will coach operators, analyze performance metrics, and partner with teams to ensure brand standards and successful market expansion. A background in business, hospitality or restaurant management and 5+ years of leadership is

Qualifications

• Willingness to travel 80-90% within the territory.
• Bachelor's degree in Business, Hospitality, Restaurant Management, or related field, or equivalent experience.
• 5+ years in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, or related leadership.
• Strong business acumen including P&L, sales trends, cost drivers, margins.
• Ability to lead, coach, and influence operators, franchisees, or field teams.
• Proficiency with Microsoft Office tools, especially Excel, and comfort with reporting systems.
• Valid driver’s license and reliable vehicle.

Responsibilities

• Manage assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Leadership

Communication

Problem-solving

Influencing

Excel proficiency

Data interpretation

Education

High school diploma

Undergraduate degree in Business/Hospitality/Restaurant Management or related field

Tools

Franchise management systems

Reporting tools

Job description

Subway in Harrisburg, PA is seeking a Manager, Franchise Performance to support a portfolio of restaurants in the Territory. This field-based role requires travel, data-driven decision making, and strong relationships with franchisees to drive sales and profitability.

You will coach operators, analyze performance metrics, and partner with teams to ensure brand standards and successful market expansion. A background in business, hospitality or restaurant management and 5+ years of leadership is