Franchise Performance Manager - Field Growth & Profit

Subway; Harrisburg (Dauphin County); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Insurance Plans

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway is seeking a Manager, Franchise Performance to support a portfolio of Subway restaurants in Harrisburg, PA. This field-based role partners with franchisees to improve sales, profitability, brand standards and operations through data-driven coaching and action planning.

You will frequent the field, build relationships, and influence without direct authority, while traveling and coordinating with internal teams to drive market performance.

Qualifications

• Willingness to travel ~80–90% within the territory.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or related field, or equivalent practical experience.
• 5+ years in multi-unit quick-service/foodservice/hospitality leadership; QSR/fast casual preferred.
• Strong business acumen including P&L, sales trends, cost drivers, and margin improvement.
• Proven ability to lead, coach, and influence operators, franchisees, or field teams.
• Ability to translate data and field observations into practical action plans.
• Strong communication and relationship-building skills.
• Proficiency with Microsoft Excel and comfort with reporting systems.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on programs, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Travel readiness 80-90%

Leadership and coaching

Communication

Problem solving

Data interpretation

Independence

Relationship building

Excel proficiency

Franchise management systems

Education

Undergraduate degree in Business/Hospitality/Restaurant Management or related field

Tools

Excel

Job description

Subway is seeking a Manager, Franchise Performance to support a portfolio of Subway restaurants in Harrisburg, PA. This field-based role partners with franchisees to improve sales, profitability, brand standards and operations through data-driven coaching and action planning.

You will frequent the field, build relationships, and influence without direct authority, while traveling and coordinating with internal teams to drive market performance.