Franchise Performance Manager – Field Operations

Franchise World Headquarters, LLC; Harrisburg (Dauphin County); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Insurance Plans

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Job summary

Subway is seeking a Manager, Franchise Performance to support a portfolio of restaurants in Harrisburg, PA. This field-based role partners with franchisees to improve sales, profitability, and brand execution while ensuring standards and strong relationships.

You will travel 80–90% in the territory and lead and coach operators, analyze data to identify opportunities, and collaborate with internal teams. A business or hospitality degree plus 5+ years in multi-unit operations are preferred.

Qualifications

• Willingness to travel 80-90% within the territory.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or related field, or equivalent.
• 5+ years of experience in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, or related leadership role.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Franchise Operations

Leadership

Travel 80-90%

Data-driven

MS Excel

Education

Bachelor’s in Business or Hospitality

Tools

Franchise management software

Job description

Subway is seeking a Manager, Franchise Performance to support a portfolio of restaurants in Harrisburg, PA. This field-based role partners with franchisees to improve sales, profitability, and brand execution while ensuring standards and strong relationships.

You will travel 80–90% in the territory and lead and coach operators, analyze data to identify opportunities, and collaborate with internal teams. A business or hospitality degree plus 5+ years in multi-unit operations are preferred.