Franchise Performance Manager | Field Growth Coach

Franchise World Headquarters, LLC; Buffalo (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Insurance Plans

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More...

Job summary

Subway is seeking a Manager, Franchise Performance to lead a portfolio of franchise restaurants in the Buffalo, NY area. The role emphasizes field-based partnership with franchisees to drive sales, profitability, and brand execution.

The ideal candidate will travel extensively, bring strong business acumen, and coach operators to improve results, with a focus on data-driven decision making and cross-functional collaboration.

Qualifications

• Willingness and ability to travel approximately 80-90% within the assigned territory, including evenings or weekends.
• High school diploma and undergraduate degree in Business, Hospitality, Restaurant Management, or related field, or equivalent practical experience.
• 5+ years of experience in multi-unit quick-service restaurant, fast casual, foodservice, hospitality, retail, franchise, field operations, or related operational leadership role.
• Strong business acumen, including experience with P&L, sales trends, cost drivers, margins, and influencing financial outcomes.
• Demonstrated ability to lead, coach, and influence operators, managers, franchisees or field teams to improve performance.
• Ability to translate data and field observations into practical action plans.
• Strong communication, relationship-building, problem-solving, and influencing skills.
• Ability to work independently in a field-based role and manage multiple priorities.

Responsibilities

• Manage an assigned territory of franchise restaurants and serve as a trusted business partner to franchisees.
• Review sales, financial, operational, and performance data to identify improvement opportunities.
• Partner with franchisees to create action plans that improve sales, profitability, guest experience, operations, and brand execution.
• Conduct regular restaurant visits to assess operations, food safety, standards, and overall performance.
• Coach franchisees on company programs, best practices, technology tools, marketing initiatives, and operational improvements.
• Support new restaurant openings, remodels, ownership transitions, and other market development activities.
• Collaborate with internal teams to support franchisee success and market performance.

Skills

Travel willingness

Business acumen

Leadership & coaching

Data-driven decision making

Communication & influence

Independent field-based work

Education

High school diploma

Undergraduate degree in Business/Hospitality/Restaurant Management or related field

Tools

Excel

Franchise management systems

Job description

Subway is seeking a Manager, Franchise Performance to lead a portfolio of franchise restaurants in the Buffalo, NY area. The role emphasizes field-based partnership with franchisees to drive sales, profitability, and brand execution.

The ideal candidate will travel extensively, bring strong business acumen, and coach operators to improve results, with a focus on data-driven decision making and cross-functional collaboration.