Franchise Performance Coach (Field-Based, Central NY)

Sapphire Recruitment, LLC; New York (NY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Annual bonus potential

Mileage reimbursement

Medical insurance

Paid holidays

PTO (3 weeks)

401(k) eligibility after one year

Professional development opportunities

Job summary

Sapphire Recruitment LLC is seeking a Franchise Support Manager to supervise a portfolio of franchise locations from Central New York. This field-based role focuses on brand compliance, operational health, and performance coaching, with significant regional travel and mileage reimbursement.

Responsibilities include visiting locations, evaluating operations, developing improvement plans, and supporting onboarding, renewals, and corporate initiatives.

Qualifications

• Experience managing multiple locations in food service or retail.
• Strong knowledge of store operations, customer service, staffing and performance metrics.
• Understanding of restaurant P&L, food costs and labor costs.
• Ability to coach independent business owners without direct authority.
• Proven communication, relationship-building and accountability skills.
• Experience turning findings into practical improvement plans.
• Proficiency with POS systems and MS Office suite.
• Valid driver's license and ability to travel regionally.
• Flexibility to work evenings and weekends.

Responsibilities

• Visit assigned locations at least twice monthly and as needed.
• Evaluate food quality, safety, cleanliness, speed, experience, and brand standards.
• Identify gaps, write action plans with franchisees, and follow up.
• Coach franchisees and store managers on operations, food prep, and profitability.
• Conduct monthly business reviews on sales, costs, and performance.
• Identify struggling locations early and create improvement plans.
• Communicate corporate initiatives, menu updates, and policies.
• Support onboarding, openings, staff training, and manager development.
• Monitor weekly sales, financials, customer feedback, and reviews.
• Document visits, action plans, and communications.
• Escalate significant issues to operations leadership.
• Support renewals, advertising programs, and brand execution.

Skills

Multi-unit mgmt

Store operations

Customer service

Staffing

Performance management

Coaching & influence

Communication

Problem-solving

Accountability

Operational improvement

POS systems

MS Office (Word/Excel/Outlook)

Travel readiness

Tools

POS systems

Microsoft Word

Excel

Outlook

Reporting tools

Job description

Sapphire Recruitment LLC is seeking a Franchise Support Manager to supervise a portfolio of franchise locations from Central New York. This field-based role focuses on brand compliance, operational health, and performance coaching, with significant regional travel and mileage reimbursement.

Responsibilities include visiting locations, evaluating operations, developing improvement plans, and supporting onboarding, renewals, and corporate initiatives.