Franchise Operations Manager

Sapphire Recruitment Pty; City of Syracuse (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

PTO (paid time off)

Paid holidays

401(k) eligibility

Opportunity to impact franchise growth

Job summary

Sapphire Recruitment is partnering with a growing quick-service restaurant franchise to hire a Franchise Operations Support Manager in Central New York. The role is field-based, supporting franchise locations and working directly with franchisees and store leaders to improve operations, profitability, and brand standards.

The ideal candidate has multi-unit restaurant or franchise operations experience, strong coaching and communication skills, and a proven ability to drive measurable

Qualifications

• Experience in multi-unit restaurant or franchise operations.
• Ability to coach franchisees and store leaders.
• Knowledge of restaurant P&L, food costs, and labor costs.
• Strong communication and organizational skills.
• Willingness to travel regionally.

Responsibilities

• Provide field support to an assigned group of franchise locations with regular onsite visits (2x monthly per location).
• Evaluate food quality, safety, cleanliness, speed of service, customer experience, and brand compliance.
• Develop action plans with franchisees and ensure follow-through on improvements.
• Coach franchisees and store managers on operations, staffing, food prep, portion control, customer service, and profitability.
• Conduct monthly business reviews focused on sales, labor, food costs and KPIs.
• Monitor weekly sales, financial reporting, customer feedback, and online reviews.
• Identify underperforming locations and implement targeted improvement plans.
• Communicate corporate initiatives, promotions, menus, policies, and standards.
• Support onboarding of new franchisees, store openings, training, and manager development.
• Maintain documentation of site visits, plans, follow-ups, and communications.
• Escalate significant performance, compliance, or operational concerns.
• Support renewals, ad programs, and brand execution.

Skills

Franchise operations

Field coaching

P&L understanding

Staffing management

Customer service

Communication

Analytical skills

Tools

POS systems

Microsoft Word

Excel

Outlook

Basic reporting tools

Job description

Salary: $65,000–$75,000 + annual bonus potential

Schedule: Full-time | Field-based | Exempt

Travel: Significant regional travel; mileage reimbursed

Sapphire Recruitment is partnering with a growing quick-service restaurant franchise organization to hire a Franchise Operations Support Manager.

This is a field-based role supporting a portfolio of franchise locations throughout Central New York. The Franchise Operations Support Manager will work directly with franchisees and store leaders to improve operations, strengthen financial performance, maintain brand standards, and support long-term business success.

This is an excellent opportunity for an experienced multi-unit restaurant, retail, district, or franchise operations professional who enjoys being in the field, coaching business owners, solving operational challenges, and driving measurable results.

What You’ll Do

• Support an assigned group of franchise locations through regular onsite visits, typically at least twice per month per location.
• Evaluate food quality, food safety, cleanliness, speed of service, customer experience, and overall brand compliance.
• Identify operational concerns and work with franchisees to develop practical action plans and follow through on improvements.
• Coach franchisees and store managers on operations, staffing, food preparation, portion control, customer service, and profitability.
• Conduct monthly business reviews focused on sales, labor, food costs, and other key performance indicators.
• Monitor weekly sales results, financial reporting, customer feedback, and online reviews.
• Identify underperforming locations early and develop targeted improvement strategies.
• Communicate corporate initiatives, promotions, menu changes, policies, and operational expectations.
• Support new franchisee onboarding, store openings, employee training, and manager development.
• Maintain accurate documentation of store visits, action plans, follow-up activity, and franchisee communications.
• Escalate significant performance, compliance, or operational concerns when appropriate.
• Support franchise renewals, required advertising programs, and consistent brand execution.

What We’re Looking For

• Multi-unit restaurant, QSR, retail, district management, or franchise operations experience.
• Strong understanding of day-to-day store operations, customer service, staffing, and performance management.
• Working knowledge of restaurant P&L statements, food costs, labor costs, sales, and operating metrics.
• Ability to coach, influence, and hold independent business owners accountable without having direct authority.
• Strong communication, relationship-building, problem-solving, and organizational skills.
• Ability to turn operational findings into clear, achievable improvement plans.
• Proficiency with POS systems, Microsoft Word, Excel, Outlook, and basic reporting tools.
• Valid driver’s license, reliable vehicle, and ability to travel extensively throughout Central New York.
• Flexibility to work occasional evenings and weekends.

Preferred Experience

• QSR, district management, or franchise field-support experience.
• Experience supporting approximately 8–15 restaurant or retail locations.
• Franchise compliance, operational audit, manager training, or new-store-opening experience.
• Familiarity with restaurant ordering or food-distribution platforms.

What’s Offered

• Medical insurance.
• Three weeks of PTO.
• Paid holidays.
• 401(k) eligibility after one year.
• The opportunity to play a visible role in improving franchise performance and supporting continued growth.

Sapphire Recruitment is an Equal Opportunity Employer.