Franchise Operations Partner

Popeyes Louisiana Kitchen; Washington (District of Columbia); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Parental leave

Paid time off

Disability insurance

Job summary

Restaurant Brands International Inc. seeks an Operations Partner to drive operational excellence across franchise organizations in a designated market.

You will advise franchise leadership on profitability, guest experience, and brand standards, serving as the operations expert and business consultant. You will analyze metrics, supervise corrective actions, and coach restaurant teams while coordinating with Ops, Marketing, Development, and Technology to implement initiatives and ensure

Qualifications

• Bachelor’s degree in Business, Hospitality, or a related field.
• 5+ years of experience in operations, preferably in multi-unit management within QSR, retail, or a similar industry.
• Strong business and financial acumen with a proven ability to analyze, interpret, and improve financial and operational metrics.
• Proficiency in Microsoft Office Suite and familiarity with data analytics tools.
• Willingness to travel within the assigned region and accommodate a flexible schedule.

Responsibilities

• Partner with franchisees to assess and improve operational performance, developing plans to drive profitability and efficiency.
• Conduct business reviews for franchisees covering operations, sales, profitability, and development obligations.
• Analyze operational metrics and financial reports to develop action plans for guest satisfaction and efficiency.
• Ensure adherence to brand standards, including food safety and cleanliness, with recommended improvements.
• Collaborate with cross-functional teams to support new initiatives, product launches, and process improvements.
• Provide coaching and targeted training to restaurant teams on leadership and operational skills.
• Onboard new franchisees and assist with expansion site preparation.
• Track KPIs such as ACR, SOS, OSAT and develop insights to inform decisions.
• Drive continuous improvement with data-driven action plans customized to each franchise.

Skills

Operations management

Financial analysis

Communication skills

Travel willingness

Data analytics familiarity

Education

Bachelor’s degree in Business, Hospitality, or a related field

Tools

Microsoft Office Suite

Data analytics tools

Job description

Restaurant Brands International Inc. seeks an Operations Partner to drive operational excellence across franchise organizations in a designated market.

You will advise franchise leadership on profitability, guest experience, and brand standards, serving as the operations expert and business consultant. You will analyze metrics, supervise corrective actions, and coach restaurant teams while coordinating with Ops, Marketing, Development, and Technology to implement initiatives and ensure