Franchise Growth & Operations Consultant

Papa Murphy's International; Seattle (WA); Presencial; USD 90 000 - 140 000; Tempo integral

Resumo da oferta

BBQ Holdings is seeking a seasoned Franchise Operations leader to guide franchise partners, drive performance, and ensure adherence to quality standards across the system. You will collaborate with executives, travel to site locations, and develop actionable plans to improve OSAT, food and labor costs.

The role emphasizes training, policy rollout, and strong governance, with extensive travel and a focus on sustaining brand integrity and operational excellence.

Qualificações

• 5-7 years of restaurant management experience.
• Experience in casual dining with catering responsibility preferred.
• Willingness to travel weekly and overnight as required.
• Strong knowledge of labor laws, health codes, safety and security systems.

Responsabilidades

• Cultivate and nurture personal relationships with franchisees while aligning with brand and corporate objectives.
• Provide comprehensive guidance to franchise personnel encompassing revenue generation, cost controls, marketing, purchasing, and human resources development.
• Support and uphold all quality systems of the company, including secret shopper programs, operational reviews, IVRs, Eco Sure standards, and training initiatives.
• Assist in the seamless opening of franchise restaurants, offering advisory support and facilitating team implementation from plan review to grand opening.
• Collaborate with franchisees in developing strategic plans consistent with BBQ Holdings goals, focusing on metrics such as OSAT, Food Cost, Labor Cost, and similar measures.
• Aid franchisees in business growth by sharing development recommendations, identifying opportunities, and reviewing economic models.
• Maintain regular communication and meetings with the Director of Franchise Operations, providing insights into key issues affecting financial health and operational integrity.
• Build trust and credibility with supervisors, peers, franchise partners, and operators through active participation in round table discussions and workshops.
• Articulate BBQ Holdings standards and priorities clearly to franchisees, driving results through influential leadership.
• Take prompt and appropriate action to address performance issues or conditions in troubled areas, proactively managing decisions that impact the company.
• Keep the Director of Franchise Operations informed of significant issues and offer potential solutions to challenges as they arise.
• Develop, coach, and mentor franchise partners and operators, assisting in the formulation of action plans for improvement.
• Provide input to the Training department for program development, ensuring alignment with operational needs.
• Oversee the rollout of new policies and procedures, ensuring effective implementation and evaluating their impact through regular restaurant visits.
• Address and resolve guest complaints promptly, ensuring a quality dining experience.
• Interact with guests as needed to answer questions and alleviate concerns, maintaining high standards of customer service.
• Participate in Director of Operations interviews and succession planning discussions as requested by franchisees.
• Support the Training Department in restaurant certification processes and ensure certified managers are effectively leading operations.
• Assist in maintaining current management rosters for each franchise location, promoting a cohesive and capable team environment.
• Attend meetings with Area Directors, Franchise Business Consultants, and Franchise Partner conferences to stay abreast of developments.
• Review franchise partner P&Ls and collaborate with the Director of Operations to develop action plans for cost control areas.
• Ensure adherence to all Standard Operating Procedures and conduct audits to maintain operational excellence.
• Complete and review Food, Beverage, and Service Reports (FBS's) with franchise partners and operators, utilizing them as tools for operational improvement and development.

Conhecimentos

Leadership

Communication

Time management

Problem-solving

Multi-tasking

Travel readiness

Formação académica

Bachelor's degree in Restaurant Management

Ferramentas

MS Office

Restaurant POS systems

Descrição da oferta de emprego

BBQ Holdings is seeking a seasoned Franchise Operations leader to guide franchise partners, drive performance, and ensure adherence to quality standards across the system. You will collaborate with executives, travel to site locations, and develop actionable plans to improve OSAT, food and labor costs.

The role emphasizes training, policy rollout, and strong governance, with extensive travel and a focus on sustaining brand integrity and operational excellence.