Franchise Operations & Growth Consultant

Dairy Queen, Inc.; Raleigh, Northern (NC, KY); Hybrid; USD 97,000 - 119,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K match

Paid time off

Volunteer time off

Parental leave

Job summary

Dairy Queen, Inc. in Raleigh, NC seeks a Franchise Business Consultant to guide franchisees and the Operations team to achieve short- and long-term company goals, applying restaurant operations expertise to improve sales, profits, standards, and customer experience.

The role requires a Bachelor’s degree in business or related field, 4+ years in restaurant management or franchise operations, ServSafe certification, and strong communication.

Qualifications

• Bachelor’s degree in business, restaurant management or a related field or equivalent restaurant operations experience.
• 4 or more years of restaurant management (multi-unit/high volume preferred) and/or franchise operations management (or an equivalent combination of education and experience).
• Thorough knowledge and familiarity with the Restaurant Industry (QSR preferred).
• Thorough knowledge of restaurant operations.
• Proficient knowledge of marketing, finance, training, human resources, and development.
• Well organized with a high attention to detail and accuracy.
• Creative thinker who can quickly develop innovative ideas across a wide variety of business units.
• Strong communication skills, with the ability to clearly articulate concepts and programs to a variety of audiences.
• Excellent written and verbal communication skills.
• Ability to provide excellent customer service to both internal and external clients.
• Strong ability to multitask and prioritize multiple projects and requests simultaneously.
• Relationship-building skills with the ability to create mutually beneficial relationships with both internal and external clients.
• Ability to work quickly in a fast-paced environment with frequent interruptions.

Responsibilities

• Provide guidance and coaching to franchisees and Operations team to achieve short and long-term company and operational goals.
• Utilize knowledge of restaurant operations and staff resources to provide counsel, advice, and assistance to franchisee owners/operators to positively impact and improve sales, profits, operating standards, and operating systems while maintaining or exceeding customer expectations.
• Ensure compliance with IDQ policies and system standards.
• Gain and maintain support of DMA chair people and other key franchisee leadership in achieving operational goals.
• Engage functional experts when needed.
• Provide support to other functions when needed.
• Effectively implement and execute the Worldwide Operations Business Plan (rolling 1-, 2-, and 3-year plan) for a particular District. Develop and implement a district-wide business plan (i.e., integrated marketing, operations, training, development, and supply chain plan)
• When and where appropriate, establish and implement effective business plans with franchise owners in the district. Provide necessary counsel and assistance to ensure the plans include specific goals and strategies in support of ADQ’s Operations and Marketing Plan.
• Provide advice and guidance in developing and managing marketing performance through effective partnerships with appropriate departments, vendors, and franchisees.
• Responsible for positioning franchisees for consistent achievement of optimal shift management, food safety, quality, service, cleanliness, repair and maintenance, and atmosphere goals as established by Operations’ Business Plan and ADQ’s operating standards.
• Provide impactful advice and counsel to position franchisees for optimal financial health.
• Partner with appropriate ADQ staff to help position new and existing franchisees to establish and execute effective development, reinvestment, and renewal strategies.
• Provide support to other departments/functions as needed.
• May assist with new store openings as required.
• Complete Ad Hoc projects as required.

Skills

Strong communication

Relationship-building

Multitasking

Customer service

Strategic thinking

Education

Bachelor’s degree in business, restaurant management or a related field

ServSafe certification

Job description

Dairy Queen, Inc. in Raleigh, NC seeks a Franchise Business Consultant to guide franchisees and the Operations team to achieve short- and long-term company goals, applying restaurant operations expertise to improve sales, profits, standards, and customer experience.

The role requires a Bachelor’s degree in business or related field, 4+ years in restaurant management or franchise operations, ServSafe certification, and strong communication.