Franchise Assistant Manager: Lead Team, Delight Guests

Baskin-Robbins; Island Lake (IL); On-site; USD 36,000 - 42,000; Full time

Job summary

Baskin-Robbins in Island Lake, IL is seeking an Assistant Manager to support the Restaurant Manager and develop Shift Leaders and crew. You will lead a fast-paced team, ensure guest satisfaction, and drive store performance with a focus on brand standards and safety.

The role emphasizes coaching, hiring, training, and daily operations to deliver great guest experiences and profitable sales. A rewarding opportunity for leadership in a franchise setting.

Qualifications

• Clear verbal and written communication in English.
• Experience with basic math and financial oversight.
• Guest-focused mindset with a drive for results.
• Experience in restaurant, retail, or supervisory roles.

Responsibilities

• Promote a team environment by coaching and giving feedback to crew members.
• Assist in recruitment, selection, and training of team members.
• Develop team through cross-training and delegation of responsibilities.
• Monitor performance to ensure quality, service, and cleanliness.

Skills

Verbal and written communication

Math and financial management

Guest focus

Results-driven

Team leadership

Problem solving

Education

High school diploma or equivalent

Job description

Baskin-Robbins in Island Lake, IL is seeking an Assistant Manager to support the Restaurant Manager and develop Shift Leaders and crew. You will lead a fast-paced team, ensure guest satisfaction, and drive store performance with a focus on brand standards and safety.

The role emphasizes coaching, hiring, training, and daily operations to deliver great guest experiences and profitable sales. A rewarding opportunity for leadership in a franchise setting.