Assistant Manager: Lead Team, Elevate Guest Experience

Baskin-Robbins; Palatine (IL); On-site; USD 19,000 - 29,000; Full time

Job summary

Baskin-Robbins franchisee in Palatine, IL seeks an Assistant Manager to support the Restaurant Manager in developing a capable team and delivering great guest experiences. You will help recruit, train, and coach crew, ensure brand standards, and drive profitable sales through delegation and process discipline.

The role emphasizes operational excellence, coaching, and maintaining high guest service standards while promoting teamwork and adherence to safety and policies.

Qualifications

• Able to clearly express oneself verbally and in writing (English).
• Math and financial management.
• Restaurant, retail, or supervisory experience.
• At least 18 years of age.
• High school diploma (or equivalent).
• Guest Focus - anticipate and understand guests' needs and exceed their expectations.
• Passion for Results - set compelling targets and deliver on commitments.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.
• Conflict Management - use interpersonal skills to confront tough issues and resolve disagreements constructively.
• Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.

Responsibilities

• Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively.
• Assist in the recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager.
• Support development of team members through effective cross training, deployment, and delegation of responsibilities.
• Hold team members accountable for their behavior and performance, addressing concerns promptly.
• Operations Excellence for Guest Satisfaction; hold guests as highest priority and role model exceptional guest service.
• Assist Restaurant Manager in promoting an environment where there is a sense of urgency to satisfy guests.
• Ensure Brand standards and systems are executed.
• Monitor team performance to ensure quality, service, and cleanliness standards are met at all times.
• Complete all required training including ServSafe or equivalent certification.
• Drive sales through effective execution of restaurant standards and marketing initiatives.
• Delegate and lead processes to control labor costs, food costs, and cash.
• Ensure the safety and security of team and guests through a focus on preventative maintenance and cleanliness.
• Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities, and implement plans designed to achieve goals.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Verbal and written communication

Math and financial management

Restaurant supervisory experience

Education

High school diploma or equivalent

Job description

Baskin-Robbins franchisee in Palatine, IL seeks an Assistant Manager to support the Restaurant Manager in developing a capable team and delivering great guest experiences. You will help recruit, train, and coach crew, ensure brand standards, and drive profitable sales through delegation and process discipline.

The role emphasizes operational excellence, coaching, and maintaining high guest service standards while promoting teamwork and adherence to safety and policies.