Assistant Manager, Fast-Paced Coffee Shop Leader

Baskin-Robbins; Vernon Hills (IL); On-site; USD 42,000 - 52,000; Full time

Job summary

Baskin-Robbins in Vernon Hills, IL is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences. You will help coach crew, supervise shifts, and uphold brand standards in a fast-paced environment.

The role focuses on profitability, quality, and service. You will assist in staff development, monitor operations, and ensure safety and cleanliness while driving sales through effective execution of standards and local initiatives.

Qualifications

• Excellent verbal and written English communication.
• Experience in restaurant, retail, or supervisory roles.

Responsibilities

• Promote a team environment by coaching, feedback and recognition.
• Assist in recruitment, selection and training of Crew Members and Shift Leaders.
• Develop team through cross training, deployment and delegation of responsibilities.
• Hold team members accountable for behavior and performance.
• Promote guest satisfaction with exceptional service and a sense of urgency.
• Ensure brand standards, quality, service and cleanliness.
• Complete required training including ServSafe or equivalent certification.
• Drive sales through execution of restaurant standards and marketing initiatives.
• Delegate and lead cost-control efforts for labor, food, and cash.
• Maintain safety and security of team and guests through proactive maintenance and hygiene.

Skills

Guest Focus

Passion for Results

Problem Solving & Decision Making

Building Effective Teams

Conflict Management

Developing Direct Reports & Others

English Communication

Math & Financial Management

Supervisory Experience

Education

High school diploma (or equivalent)

Job description

Baskin-Robbins in Vernon Hills, IL is seeking an Assistant Manager to support the Restaurant Manager in building a strong team and delivering great guest experiences. You will help coach crew, supervise shifts, and uphold brand standards in a fast-paced environment.

The role focuses on profitability, quality, and service. You will assist in staff development, monitor operations, and ensure safety and cleanliness while driving sales through effective execution of standards and local initiatives.