Framing Team Lead - Drive Custom Framing & Growth

Michaels Stores; Newton Upper Falls (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Medical

Dental

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Partner discount programs

Job summary

The Michaels Companies Inc. in Newton, MA is seeking a Store Lead to supervise a framing team, drive custom framing sales, and deliver outstanding customer service. You will coach framers, plan workloads with the Store Manager, and ensure adherence to SOPs while maintaining store standards.

This role requires hands-on leadership, ability to work nights and weekends, and a focus on safety, inventory control, and teamwork to meet KPIs and provide memorable framing solutions for customers.

Qualifications

• Basic leadership responsibilities for a framing team.
• Preferred experience in retail management and sales leadership.
• Ability to build customer relationships and sales solutions.
• Experience leading a framing team is advantageous.

Responsibilities

• Lead and coach a team of framers to build customer relationships and framing solutions.
• Drive custom framing sales and meet KPI targets.
• Plan workload with Store Manager to ensure on-time delivery of framing projects.
• Oversee inventory, shrink control, and safety programs.
• Assist with interviewing, onboarding, and training of new team members.

Skills

Framing team leadership

Retail management

Sales team leadership

Customer relationship building

Job description

The Michaels Companies Inc. in Newton, MA is seeking a Store Lead to supervise a framing team, drive custom framing sales, and deliver outstanding customer service. You will coach framers, plan workloads with the Store Manager, and ensure adherence to SOPs while maintaining store standards.

This role requires hands-on leadership, ability to work nights and weekends, and a focus on safety, inventory control, and teamwork to meet KPIs and provide memorable framing solutions for customers.