Framing Lead: Drive Custom Solutions & Sales

The Michael's Companies; Glen Allen (VA); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Commuter benefits

Paid time off

Job summary

The Michaels Companies Richmond store is seeking a Store Lead to coach a team of framers, drive custom framing sales, and deliver excellent customer experiences. You will partner with the Store Manager to ensure SOP compliance, safety, and high-quality framing solutions tailored to customer art projects.

You will also oversee staffing, training, onboarding, performance management, and daily operations, including truck unloading, inventory, and omni-channel tasks, in a busy retail setting.

Qualifications

• Basic computer skills.
• Previous custom framing experience is preferred.
• Retail management experience is preferred.
• Experience leading a sales team.

Responsibilities

• Lead and coach a team of framers to build strong customer relationships and framing solutions.
• Assist customers in creating memorable framing solutions for their art.
• Develop and coach the team selling behaviors to improve KPI performance.
• Review sales and production workload and plan floor time for networking and customer flow.
• Manage inventory, shrink, safety programs and participate in Talent Development activities.

Skills

Basic computer skills

Retail management experience

Team leadership

Job description

The Michaels Companies Richmond store is seeking a Store Lead to coach a team of framers, drive custom framing sales, and deliver excellent customer experiences. You will partner with the Store Manager to ensure SOP compliance, safety, and high-quality framing solutions tailored to customer art projects.

You will also oversee staffing, training, onboarding, performance management, and daily operations, including truck unloading, inventory, and omni-channel tasks, in a busy retail setting.