Framing Store Lead: Sales & Service

Michaels Stores; Cranberry Township (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee discounts

401(k) with company match

Medical, dental, and vision coverage

Telemedicine services

Commuter benefits

Tuition assistance

Adoption assistance

Job summary

Michaels is seeking a Store Lead at the Pitt-Cranberry, PA location to supervise and coach a team of framers, focusing on building strong customer relationships and delivering high-quality framing solutions. You will drive custom framing sales and assist customers in creating memorable framing experiences for their art.

Responsibilities include leading SOP adherence, developing selling behaviors, planning workload with the Store Manager, achieving KPI targets, and overseeing inventory, safety,

Qualifications

• Basic computer skills.

Responsibilities

• Assist Store Manager in leading SOPs and company programs.
• Develop and coach the team selling behaviors.
• Lead delivery of high-quality framing solutions to customers on time.
• Achieve KPIs and manage framing team performance.
• Review workload and plan sales floor time for networking.
• Manage inventory, shrink, and safety programs.
• Participate in interviewing, onboarding and training of team members.

Skills

Leadership

Team coaching

Customer service

Sales planning

Job description

Michaels is seeking a Store Lead at the Pitt-Cranberry, PA location to supervise and coach a team of framers, focusing on building strong customer relationships and delivering high-quality framing solutions. You will drive custom framing sales and assist customers in creating memorable framing experiences for their art.

Responsibilities include leading SOP adherence, developing selling behaviors, planning workload with the Store Manager, achieving KPI targets, and overseeing inventory, safety,