Framing Studio Lead: Craft, Coaching & KPI Focus

Michaels; Warrington Township (Bucks County); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) match

Health/Dental/Vision

Telemedicine

FSAs

Commuter benefits

Tuition assistance

Adoption assistance

Employee discounts

Job summary

Michaels in Bucks County, PA is seeking a Store Manager or equivalent to lead daily operations, coaching a framing-focused sales team and ensuring SOP adherence. You will drive high-quality framing solutions, manage inventory and safety programs, and act as MOD on busy shifts. Strong leadership and customer service are essential.

The role emphasizes coaching, KPI achievement, and collaboration with the Store Manager to deliver exceptional in-store experiences for customers.

Qualifications

• Basic computer skills.
• Previous custom framing experience is preferred.
• Retail management experience.
• Experience leading a sales team.

Responsibilities

• Assist Store Manager in leading SOPs and Company programs.
• Develop and coach the team selling behaviors.
• Lead the delivery of high-quality custom framing solutions to customers on time.
• Achieve KPI’s and manage framing team to reach their KPIs.
• Review sales and production workload and plan floor time accordingly.
• Manage inventory processes and shrink/safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, and coaching of new team members.

Skills

Leadership

Coaching

Customer service

Team management

Framing knowledge

Job description

Michaels in Bucks County, PA is seeking a Store Manager or equivalent to lead daily operations, coaching a framing-focused sales team and ensuring SOP adherence. You will drive high-quality framing solutions, manage inventory and safety programs, and act as MOD on busy shifts. Strong leadership and customer service are essential.

The role emphasizes coaching, KPI achievement, and collaboration with the Store Manager to deliver exceptional in-store experiences for customers.