Framing Manager: Lead & Sell Custom Framing Solutions

The Michael's Companies; Wilton (CT); Hybrid; USD 25,000 - 32,000; Full time

Job summary

The Michaels Companies in Wilton, CT is seeking a Framing Manager to lead a team of framers and drive custom framing sales. You will plan workload with the Store Manager, coach selling behaviors, and ensure high-quality framing solutions for customers.

You will manage inventory, safety, and SOP adherence, participate in interviewing and training, and act as Manager on Duty, helping to create a positive, service-driven shopping experience while meeting KPI targets.

Qualifications

• Basic computer skills required.
• Retail or customer-service experience a plus.
• Experience in team leadership or supervisor role preferred.

Responsibilities

• Lead and coach framers to deliver high-quality custom framing.
• Plan workload and staffing with Store Manager.
• Drive custom framing sales through customer relationships.
• Manage inventory, shrink, and safety programs.
• Serve as Manager on Duty and assist with onboarding.
• Collaborate with Omni-channel processes.
• Ensure SOP compliance and training.

Skills

Basic computer skills

Retail leadership

Team coaching

Customer service

Tools

Glass cutter

Heat press

Job description

The Michaels Companies in Wilton, CT is seeking a Framing Manager to lead a team of framers and drive custom framing sales. You will plan workload with the Store Manager, coach selling behaviors, and ensure high-quality framing solutions for customers.

You will manage inventory, safety, and SOP adherence, participate in interviewing and training, and act as Manager on Duty, helping to create a positive, service-driven shopping experience while meeting KPI targets.